CHANGE IN CLIENT SERVICE - Only clients with an appointment will be received

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Only clients with an appointment will be received


Starting from 13 November 2020 only clients with an appointment may visit the client service centres of the National Directorate-General for Aliens Policing, instead of appearing in person clients are advised to use the online platform available at for managing cases.


In order to contain the pandemic and to limit the number of personal contacts, starting from Friday, 13 November personal administration at our client service centres is only possible with an appointment booked in advance.


You can make an appointment by using the link below:  

In case no appointment has been made in advance, we are unable to receive you.


In order to ensure the safety of the clients and our colleagues, a mask covering the mouth and the nose shall be worn during the visit at the client service centres.


Your understanding is much appreciated.


    If you use this program, you can fill in the form electronically and check if all necessary answers were given by you. In addition, the completed form can be saved and printed on your own computer. The function is optimized for Word 2007. If you do not have this program on your computer, you can download the forms in pdf format from the information sheet of the head menu.
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    If you use the online booking system, you can get assistance in your case without standing in line, as a competent desk officer will be designated to handle your case at one of our customer service offices at the reserved time. For better visualisation, we recommend using Google Chrome or Mozilla Firefox browsers.

    Select case category


    Provision available in the event of a residence permit for an indefinite period of stay

    If you answer the questions, you can find out what kind of application for residence permit you should submit within 3 minutes, and you will also find all the information related to the selected application type at the end of the questionnaire.
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    The purpose of the Application:

  • Home Affairs funds


    For further information on the projects implemented by the National Directorate-General for Aliens Policing and co-financed by the Home Affairs Funds of the European Union please click here.



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You can send your questions or comments to the Office via this web-site quickly and easily. Please, fill in the gaps, thus enhancing the accurate and quick response!


As it was specified by law the official decisions, which procedures started after 1 November 2005, are announced on the website of the Office of Immigration and Nationality.


If you want to book an appointment, you should register on the online reservation system, but other functions of the website are available without registering.