Dear Client,

Please be informed that the electronic administration platform of the National Directorate-General for Aliens Policing (hereinafter: Directorate-General) called Enterhungary (www.enterhungary.gov.hu) is temporarily out of service due to technical problems. The colleagues of the Directorate-General are working on the troubleshooting and the full recovery of the service is expected by 16:00 o’clock, 30^th December 2023.

A notifying e-mail shall be sent about the recovery of the service to all registered users who have used their Enterhungary accounts after 1^st November 2023. Furthermore, a notification shall be published on the website of the Directorate-General (www.oif.gov.hu).

The Directorate-General ensures the submission of the applications in the following ways until the service is restored:

1. 1)Clients who are obliged to use electronic means or have client gate or company gate may submit their applications through the means of e-paper.

In order to regard the applications submitted by means of e-paper it is essential to:

-          indicate the name, date of birth and planned address/accommodation (naming the settlement) of the client concerned in the subject section,

-          attach the completed application form provided for in IRM Regulation 25/2007 (V.31.) with a facial photograph,

-          attach the proof of payment of the fee,

-          attach the power of attorney.

Fees can be paid by bank transfer. In this case, the following details must be entered in the comment section:

-          the passport number of the applicant concerned by the application and

-          FAMILY NAME, first name [if the full name cannot be given, the surname (with capital letters) and a first name must be given]

The Directorate-General can consider transfers only made to the following account: 10023002-00283511-02000006

Please note that in order to ensure that applications are identifiable only one fee for a single case can be paid per transfer (as in the past).

Insufficiently submitted applications or payments made in an unidentifiable manner shall not be considered as submitted applications by the Directorate-General – similarly to applications submitted on the Enterhungary platform.

1. 2)Clients who are not obligated to use e-administration or who do not have a Client Gate or a Company Gate can submit their applications in person.

Due to the current situation, on 28^th and 29^th December 2023, the opening hours of the Directorate-General’s client services will be extended for clients who are unable to submit their applications by e-paper or do not wish to wait for the recovery of the service. The contact details of the client services can be found by clicking the link below or on the website of the Directorate-General under Contacts, Contact details of the regional offices menu item.

http://oif.gov.hu/index.php?option=com_k2&view=item&layout=item&id=33&Itemid=678&lang=en#

Please note that even during the extended opening hours, only a limited number of clients can be received, clients are advised to use e-paper service as a priority.

If you apply in person, you must submit the following documents:

-          completed application form provided for in  IRM Regulation 25/2007 (V.31.) with a facial photograph (available also on the Directorate-General's website at www.oif.gov.hu, on the pages for each type of application),

-          passport,

-          proof of payment of the fee.

Fees can be paid by bank transfer or cheque. In both cases, the following details must be provided in the comment section:

-          the passport number of the client concerned by the application, and

-          FAMILY NAME, first name [if the full name cannot be given, the surname (with capital letters) and a first name must be given].

The Directorate-General can consider transfers only made to the following account: 10023002-00283511-02000006

Please note that in order to ensure that applications are identifiable only one fee for a single case can be paid per transfer (as in the past).

Please note that several applications can also be submitted after 1^st January 2024:

-          applications for the replacement or substitute of a document;

-          extension of an expiring certificate of temporary residence;

-          extension of the validity of an immigration permit document;

-          applications of EEA nationals for the issuance of a registration certificate or for a permanent residence card;

-          applications of family members of EEA nationals for the issuance or extension of a residence card or a long-term residence card.

It will also be possible to take biometric data for applications submitted electronically by 31^st December 2023.

We apologise for any inconveniences caused by the malfunction in our application platform service.

NATIONAL DIRECTORATE-GENERAL FOR ALIENS POLICING